Buying accounting software isn't just about the code—it's about the people who support it. In Malaysia, you have two main choices: buying directly from the Principal (HQ) or buying through a Local Reseller (Dealer).
Principal vs. Dealer: Which is Better?
- ✓Standardized Support: You get support directly from the people who built the software.
- ✓Faster Updates: Bugs are fixed faster because there's no middleman.
- ✓Accountability: The brand's reputation is on the line, so they try harder.
- ✓Face-to-Face: Dealers can come to your office for installation (often for a fee).
- ⚠Variable Quality: Some dealers are experts; others are just salespeople. Support quality varies wildly.
- ⚠"Orphaned" Clients: If your dealer quits the business, you might be left without support.
Partner Coverage by Region
Klang Valley (KL/Selangor)
Key Hubs: QNE HQ (Puchong), AutoCount HQ (PJ), SQL HQ (Puchong)
Penang & North
Key Hubs: QNE Penang Branch, AutoCount Penang Branch, Various SQL Dealers
Johor & South
Key Hubs: QNE JB Branch, AutoCount JB Branch, SQL JB Dealers
Sabah & Sarawak
Key Hubs: QNE KK Branch, Local IT Dealers (AutoCount/SQL)
Find a Partner Near You
Don't risk poor support. Connect with an authorized QNE consultant in your area today.
David Cheah
Senior Financial Systems AnalystDavid is a chartered accountant (MIA) with over 15 years of experience in Malaysian SME financial systems. He specializes in digital transformation, e-Invoice compliance, and cloud accounting migration. His independent reviews help businesses navigate the complex landscape of accounting software in Malaysia.