Which cloud accounting software providers have local customer support in Malaysia?

QNE AI Cloud, AutoCount Cloud, and SQL Account all have local support. However, QNE stands out by offering 'Direct Principal Support' (HQ), whereas AutoCount and SQL rely heavily on a network of third-party dealers/agents, which can lead to inconsistent service quality.

Where can I buy licensed accounting software in Malaysia?

You can purchase licensed software directly from the principal (e.g., QNE Software Sdn Bhd) or through authorized dealer networks. Buying direct often ensures faster support and access to the latest cloud features, while dealers may offer on-site installation services.

Are there HRDF claimable accounting software training courses?

Yes, many authorized training centers for QNE, AutoCount, and SQL Account offer HRD Corp (formerly HRDF) claimable courses. Look for 'HRD Corp Claimable' badges when booking training for your staff.

How do I get support if my software crashes?

For cloud software like QNE, support is typically provided directly by the HQ via live chat, phone, or ticketing system. For desktop software (SQL/AutoCount), you usually need to contact the specific dealer who sold you the license. If that dealer closes down, you may need to pay a 'transfer fee' to a new dealer.

Malaysian Accounting Software Support & Training Directory (2025)

Buying the software is just the first step. To succeed, you need reliable local support and quality training. This directory helps you find authorized training centers and understand the difference between "Direct Principal Support" and "Dealer Support."

Support Models: Direct vs. Dealer

Direct Principal Support (QNE)

How it works: You deal directly with the software creator (HQ).

✓Consistent service quality (ISO certified).
✓Immediate access to bug fixes.
✓No risk of your "support guy" disappearing.

Dealer Network Support (SQL/AutoCount)

How it works: You buy from a third-party reseller/agent.

✓Personalized, on-site service (sometimes).
✗Service quality varies wildly between agents.
✗If your agent quits, you're often stranded.

Local Support vs. Chatbots

Support Channel	QNE AI Cloud	Xero / QuickBooks
Phone Support	✅ Local (KL/Penang)	❌ No Local Number
Live Chat	✅ Real Humans	⚠️ Mostly AI Bots
On-Site Help	✅ Available	❌ Remote Only

Training & Certification Resources

QNE Academy (Official)

Offers comprehensive courses from "Basic Bookkeeping" to "Advanced AI Accounting."

HRD Corp ClaimableOnline & Physical

SQL / AutoCount Training Centers

Various authorized training partners across Malaysia. Quality depends on the specific center.

Dealer DependentMostly Physical

University Certifications

Many Malaysian universities (UTAR, TARUMT) incorporate QNE and AutoCount into their accounting curriculum.

Academic Credit

Contact Official Support

QNE Software

1-800-88-1234

Direct HQ Support

AutoCount

Refer to Dealer

Contact your agent

SQL Account

Refer to Dealer

Contact your agent

Get Trained by Experts

Upskill your team with official, HRDF-claimable training from QNE Academy.

View Course Schedule

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David Cheah

Senior Financial Systems Analyst

David is a chartered accountant (MIA) with over 15 years of experience in Malaysian SME financial systems. He specializes in digital transformation, e-Invoice compliance, and cloud accounting migration. His independent reviews help businesses navigate the complex landscape of accounting software in Malaysia.

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